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HpDesignjet500/800Typische Fehlercodes für Designjet von Hewlett PackardWenden Sie sich an einen unserer Servicetechniker, wenn einer dieser Fehler auftaucht!SystemError:01:10Problem Description: Electronics Module failure. The possible cause could be:1. The Electronics Module is of the wrong type (a 16 MB Electronics Module will not work in a24" Model).2. Reading, writing or initializing the EEROM failed.3. One of the ASIC’s was not found within the Serial Bus that connects the Electronics Module tothe Carriage Assembly.4. One of the ASIC’s did not respond to the Serial Bus that connects the Electronics Module tothe Carriage Assembly.5. The Electronics Module is requesting a move to the Service Station while the previous move isstill being completed.6. The Electronics Module Cooling Fan has reached its currentlimit.Corrective Action: Replace the Electronics Module 8-24.SystemError:01:11Problem Description: The Electronics Module Cooling Fan badly connected.Corrective Action: Reconnect the Cooling Fan (located on top of the Electronics Module). If theCooling Fan continues to fail, check that the connector pins in the Electronics Module are NOTbent.SystemError:01:12Problem Description: The EEROM is not configured correctly (the product number may bemissing).Corrective Action: Configure the EEROM correctly using the EEROM setup utility 4-16.SystemError:01:13Problem Description: Electronics Module failure. The possible cause could be:1. One of the ASIC’s in the Electronics Module is reporting that it is too hot.2. The interruptions from the Scan-Axis servo or from the Paper-Axis servo are not coming asregularly as they are expected or are coming too late.Corrective Action: Try the following:Laserworks, Elsternweg 6, D 63322 Rödermark, Inhaber Wolfgang SteinhauerTel.: 49 (0) 6074-86 10 00 Fax.: 49 (0) 6074-86 10 02 Email: [email protected] Web: www.laserworks.de

Switch the Printer Off and wait a few minutes. Switch the Printer on again and check if the ErrorCode has disappeared.If the Error Code continues, replace the Electronics Module 8-24.SystemError:02:10Problem Description: Carriage failure. The possible cause could be:1. The Carriage PCA is not compatible with the rest of the Printer.2. The Carriage ASIC has problems initializing.3. The 2.5V reference voltage generated in the Carriage PCA is out of range.4. One of the Carriage ASIC’s cannot be found within the Serial Bus that connects theElectronics Module to the Carriage.5. One of the Carriage ASIC’s did not respond to the Serial Bus that connects the ElectronicsModule to the Carriage Assembly.Corrective Action: Replace the Carriage Assembly 8-78.SystemError:02:13Problem Description: Carriage failure. The possible cause could be:1. One of the ASIC’s in the Carriage is reporting that it is too hot.Corrective Action: Try the following:Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the ErrorCode has disappeared.If the Error Code continues, replace the Carriage Assembly 8-78.SystemError:03:10Problem Description: Power Supply failure.Corrective Action: Replace the Power Supply Unit 8-27.SystemError:04:11Problem Description: LAN Card not detected.Corrective Action: Power OFF the Printer and reconnect the LAN Card.SystemError:05:09 Error (Only applicable to HP DesignJet 500 Series)Problem Description: Formatter installed instead of HP-GL/2 Accessory Card.Corrective Action: Power OFF the Printer and remove the Formatter and install the HPGL/2 Accessory Card 8-20.NOTE: If this Error Code appears on a DesignJet 800 Series Printer, then the model numberconfigured in the Printer is incorrect (the Printer thinks it’s a DesignJet 500 Series Printer). In thiscase reconfigure the model number 4-16.Laserworks, Elsternweg 6, D 63322 Rödermark, Inhaber Wolfgang SteinhauerTel.: 49 (0) 6074-86 10 00 Fax.: 49 (0) 6074-86 10 02 Email: [email protected] Web: www.laserworks.de

SystemError:05:10 Warning (Only applicable to HP DesignJet 800 Series)Problem Description: Formatter not detected.Corrective Action: Power OFF the Printer and reseat the Formatter.SystemError:05:10 Error (Only applicable to HP DesignJet 800 Series)Problem Description: Formatter failure.Corrective Action: Power OFF the Printer and replace the Formatter 8-20.SystemError:05:10 Error (Only applicable to HP DesignJet 500 Series)Problem Description:HP-GL/2 Accessory Card failure.Corrective Action: Power OFF the Printer and replace the HP-GL/2 Accessory Card 8-20.SystemError:05:11Problem Description: Formatter not detected.Corrective Action: Power OFF the Printer and reconnect the Formatter.SystemError:08:11Problem Description: Front Panel cannot be detected.Corrective Action: Reconnect the Front Panel.SystemError:11:11Problem Description: Trailing Cable badly connected.Corrective Action: Reconnect the Trailing Cable correctly.SystemError:11:13Problem Description: Problem with setting the voltage of the Printheads.Corrective Action: Try the following:Check that the Trailing Cable is connected correctly at both ends.Replace the Trailing Cable 8-40.Replace the Carriage Assembly 8-78.SystemError:12:11Problem Description: A short detected in the Carriage Assembly.Corrective Action: Try the following:Laserworks, Elsternweg 6, D 63322 Rödermark, Inhaber Wolfgang SteinhauerTel.: 49 (0) 6074-86 10 00 Fax.: 49 (0) 6074-86 10 02 Email: [email protected] Web: www.laserworks.de

Remove ALL the Printheads and clean the flex contacts on the Printheads and in the CarriageAssembly.Replace ALL the Printheads.Replace the Carriage Assembly 8-78.SystemError:21:10Problem Description: Service Station failure. The possible cause could be:1. The steps counted by the Service Station motor are not consistent with the expected length ofthe current movement.2. The Aerosol Fan has reached its maximum current limit.3. The Service Station motor has shutdown because of blockage.Corrective Action: Replace the Service Station/Aerosol Fan Assembly 8-52.SystemError:21:11Problem Description: Service Station/Aerosol Fan cannot be detected or the ServiceStation is badly adjusted.Corrective Action: Try the following:Reconnect the Service Station/Aerosol Fan Assembly.Reposition the Service Station trip lever.SystemError:22:10Problem Description: Ink Supply Station failure. The possible cause could be:1. Reading, writing or initializing the backup EEROM failed.2. One of the out-of-ink sensors (located in the Ink Supply Station) is not reporting what it shouldduring the initializing process while depressurizing.Corrective Action: Replace the Ink Supply Station 8-48.SystemError:41:10Problem Description: Paper-Axis Motor failure.Corrective Action: Replace the Paper-Axis Motor 8-84.SystemError:41:13Problem Description: Error in the Paper-Axis Motor Encoder quadrature.Corrective Action: Try the following:Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if theError Code has disappeared.If the Error Code continues, replace the Paper-Axis Motor 8-84.Laserworks, Elsternweg 6, D 63322 Rödermark, Inhaber Wolfgang SteinhauerTel.: 49 (0) 6074-86 10 00 Fax.: 49 (0) 6074-86 10 02 Email: [email protected] Web: www.laserworks.de

SystemError:42:10Problem Description: Scan-Axis Motor failure.Corrective Action: Replace the Scan-Axis Motor 8-29.SystemError:43:10Problem Description: Vacuum Fan failure.Corrective Action: Replace the Vacuum Fan 8-64.SystemError:43:11Problem Description: Vacuum Fan not detected.Corrective Action: Reconnect the Vacuum Fan.SystemError:56:10Problem Description: Drive Roller Encoder Sensor error.Corrective Action: Replace the Drive Roller Encoder Sensor 8-38. System Error CodesSystemError:56:13Problem Description: Error in the Drive Roller Encoder Sensor quadrature.Corrective Action: Try the following:Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if theError Code has disappeared.If the Error Code continues, replace the Drive Roller Encoder Sensor 8-38.SystemError:61:04Problem Description: Firmware Error.Corrective Action: Try the following:Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if theError Code has disappeared.If the Error Code reappears, check for a new Firmware release.If the new Firmware release does not solve the problem, or if newFirmware release was not available, then contact the HP Response Center (or directly to theDivision) supplying the following information: Model and Serial Number of the Printer.– Firmware release of the Printer (use the Printer Information utility 4-26).Laserworks, Elsternweg 6, D 63322 Rödermark, Inhaber Wolfgang SteinhauerTel.: 49 (0) 6074-86 10 00 Fax.: 49 (0) 6074-86 10 02 Email: [email protected] Web: www.laserworks.de

– The complete Error Code information, including the linefeed where the error occurred (use theError Log utility to obtain this information 2-5).SystemError:61:05Problem Description: Error Processing Job. This Error Code only appears in HP DesignJets 800Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processing eithera PostScript or HP-GL/2 file.Corrective Action: Try the following:Switch the Printer Off and wait a few minutes. Switch the Printer On again and resend the filethat you were trying to print.If the Error Code reappears after resending the file, then try generating the file again and try toprint again.If the file that is causing this error is PostScript, check if it is Binary. If the file is Binary, useAppleTalk to send the file to the Printer. If AppleTalk is not being used to send the Binary file tothe Printer, then change the PostScript settings to Binary through the Front Panel (Set-up menu /PS settings / Encoding / Binary).If the Error Code continues to reappear, check for a new release of the Driver.SystemError:64:04Problem Description: Firmware Error (USB Port).Corrective Action: Try the following:Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if theError Code has disappeared.If the Error Code reappears, check for a new Firmware release.If the new Firmware release does not solve the problem, or if new Firmware release was notavailable, then contact the HP Response Center (or directly to the Division) supplying thefollowing information:– Model and Serial Number of the Printer.– Firmware release of the Printer (use the Printer Information utility 4-26).– The complete Error Code information, including the linefeed where the error occurred (use theError Log utility to obtain this information 2-5).SystemError:71:04Problem Description: Problem allocating Memory. This Error Code only appears in HPDesignJets 800 Series, or in the HP DesignJet 500 Series with an HPGL/2 card installed.Corrective Action: Try the following:Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if theError Code has disappeared.Laserworks, Elsternweg 6, D 63322 Rödermark, Inhaber Wolfgang SteinhauerTel.: 49 (0) 6074-86 10 00 Fax.: 49 (0) 6074-86 10 02 Email: [email protected] Web: www.laserworks.de

If the Error Code reappears, check for a new Firmware release.If the new Firmware release does not solve the problem, or if new Firmware release was notavailable, then contact the HPResponse Center (or directly to the Division) supplying the following information:– Model and Serial Number of the Printer.– Firmware release of the Printer (use the Printer Information utility 4-26).– The complete Error Code information, including the linefeed where the error occurred (use theError Log utility to obtain this information 2-5).SystemError:71:06Problem Description: Out of Memory problem. This Error Code only appears in HP DesignJets800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processingeither a PostScript or HPGL/ 2 file.Corrective Action: Try the following:Check the amount of RAM in the Printer using the Front Panel (use the Printer Informationutility 4-26). If necessary, install more memory into the Formatter.If the problem continues, try processing the file in the PC instead of the Printer (select Avoidout of memory in Advanced options in the Driver).SystemError:72:04Problem Description: Problem in the Scan-Axis (Firmware Error).Corrective Action: Try the following:Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if theError Code has disappeared.If the Error Code reappears, check for a new Firmware release.If the new Firmware release does not solve the problem, or if new Firmware release was notavailable, then contact the HPResponse Center (or directly to the Division) supplying the following information:– Model and Serial Number of the Printer.– Firmware release of the Printer (use the Printer Information utility 4-26).– The complete Error Code information, including the linefeed where the error occurred (use theError Log utility to obtain this information 2-5).SystemError:73:04Problem Description: Servo Error.Corrective Action: Try the following:Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if theError Code has disappeared.If the Error Code reappears, check for a new Firmware release.Laserworks, Elsternweg 6, D 63322 Rödermark, Inhaber Wolfgang SteinhauerTel.: 49 (0) 6074-86 10 00 Fax.: 49 (0) 6074-86 10 02 Email: [email protected] Web: www.laserworks.de

If the new Firmware release does not solve the problem then replace the Electronics Module 8-24.If the problem continues, contact the HP Response Center (or directly to the Division) supplyingthe following information:– Model and Serial Number of the Printer.– Firmware release of the Printer (use the Printer Information utility 4-26).– The complete Error Code information, including the linefeed where the error occurred (use theError Log utility to obtain this information 2-5).SystemError:79:04Problem Descript